Ease of use for all users is a high priority for Prospects. We are committed to ensuring that our online services are delivered in line with the Web Content Accessibility Guidelines (WCAG).

With users at the centre of all our web developments, we aim for a consistently high level of usability by engaging with our users, disabled and non-disabled, to understand how users interact with our services and to develop systems that meet their needs.


Our web forms are designed to improve the user experience for those users who access the website using assistive technologies, mobile devices and keyboards.


We aim to make our video and audio content accessible to everyone by providing transcripts or captions wherever possible. Some video content is provided by third parties. In these cases we will only provide transcripts or captioning if they are provided by the third party.


Some documents are stored as Portable Document Format (PDF). To view and print PDF files, you must have Adobe Acrobat Reader (or an equivalent PDF viewer) installed. Download PDF reader.

If you are unable to read or understand any pages or documents on this website please contact